Terms and Conditions - Reddy Collection

Important Notice

Reddy Collection operates primarily through direct communication channels (WhatsApp, Phone Calls, Messages). By placing an order with us, you agree to these Terms and Conditions.

Acceptance of Terms

By accessing our website, contacting us for orders, or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Ordering Process

At Reddy Collection, orders are placed through the following channels:

WhatsApp: +91 92090 74420
Phone Call: +91 92090 74420
Message: +91 92090 74420

Order Confirmation

An order is considered confirmed only after:

You receive order confirmation from us via WhatsApp or message
Payment is received or confirmed (for advance payment orders)
You receive a unique order ID

Order Modifications: Orders can be modified or cancelled only within 2 hours of placement, subject to product availability and production status.

2. Pricing and Payment

Pricing Information

All prices displayed on our website are in Indian Rupees (₹) and are subject to change without prior notice. The final price will be confirmed at the time of order placement.

Payment Methods: We accept the following payment methods:

Payment Method	Details	Processing Time
Bank Transfer	NEFT/RTGS/IMPS	Immediate to 24 hours
UPI	PhonePe, Google Pay, Paytm	Immediate
Cash on Delivery	Available in select areas	At delivery
Credit/Debit Cards	Via payment link	Immediate

Payment Security

We never ask for your credit/debit card PIN, CVV, or OTP through WhatsApp or phone calls. Please make payments only through secure channels provided by us.

3. Shipping and Delivery

Shipping Areas: We ship across India. International shipping is available on special request.

Delivery Timeline:

Ready-to-Wear Items: 3-7 business days
Made-to-Order Items: 7-21 business days (depending on complexity)
Customized/Bridal Wear: 15-45 business days

Shipping Charges

Shipping charges vary based on:

Delivery location
Product weight and dimensions
Shipping speed requested

Free Shipping: Available on orders above ₹5,000 across India.

Delivery Issues: If you face any issues with delivery, please contact us within 24 hours of expected delivery date.

4. Returns and Refunds

Please refer to our detailed Return Policy for comprehensive information. Key points include:

Return Window

7 days from delivery date for eligible items. Customized/made-to-order items are non-returnable.

Refund Processing:

Refunds are processed within 5-7 business days of receiving returned items
Refunds are issued to the original payment method
Original shipping charges are non-refundable (except in cases of our error)

5. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our detailed Privacy Policy for information on:

Information we collect
How we use your information
Data security measures
Your privacy rights

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Intellectual Property

All content on the Reddy Collection website, including but not limited to:

Logos, trademarks, and service marks
Product designs and images
Website design and layout
Text, graphics, and photographs

are the exclusive property of Reddy Collection and are protected by Indian and international intellectual property laws.

Restrictions

You may not:

Reproduce, distribute, or modify any content without our written permission
Use our designs to create similar products
Use our brand name for commercial purposes without authorization

7. Limitation of Liability

Reddy Collection shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of profits or revenue
Damages resulting from force majeure events
Color variations due to screen differences
Minor imperfections in handcrafted items

Maximum Liability

In no event shall our total liability exceed the purchase price of the product in question.

8. Customer Responsibilities

As a customer, you agree to:

Provide accurate and complete information when placing orders
Provide correct measurements for made-to-order items
Make payments through authorized channels only
Inspect products upon delivery and report issues within 24 hours
Use products as intended and according to care instructions

Important

We are not responsible for damages caused by improper care, washing, or storage of products.

9. Governing Law and Jurisdiction

Legal Framework

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Dispute Resolution: In case of any dispute, we encourage you to contact us first for an amicable resolution. If the dispute cannot be resolved amicably, it shall be referred to arbitration as per the Arbitration and Conciliation Act, 1996.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Notification of Changes

We will notify customers of significant changes via WhatsApp or email. However, it is your responsibility to review these Terms periodically.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

Reddy Collection Support

WhatsApp
+91 92090 74420

Phone
+91 92090 74420

Email
legal@reddycollection.shop

Business Hours: Monday to Sunday, 10:00 AM to 8:00 PM IST

Response Time: We aim to respond to all queries within 24-48 hours.

Final Acknowledgement

By using our website or placing an order with Reddy Collection, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Reddy Collection. We look forward to serving you with the finest ethnic fashion.