Return Policy - Reddy Collection

Important Note

Since all orders at Reddy Collection are placed through WhatsApp, phone calls, or messages, the return process also follows the same communication channels. Please contact us directly to initiate any return or exchange.

Return Eligibility

We accept returns under the following conditions:

Items must be returned within 7 days of delivery
Items must be in their original condition - unworn, unwashed, and with all original tags attached
Items must be in their original packaging
Customized or made-to-order items are not eligible for return
Sale items are eligible for exchange only (size/color), not for refund
Jewelry items can only be returned if there is a manufacturing defect

Non-Returnable Items

The following items cannot be returned:

Customized or personalized items
Made-to-order garments
Altered items (hemmed, taken in, or otherwise modified)
Items damaged due to customer misuse
Items without original tags
Innerwear and lingerie (for hygiene reasons)
Earrings (for hygiene reasons)

Important

We carefully inspect all returned items. If an item shows signs of wear, has been washed, or is missing tags, we reserve the right to refuse the return or deduct a fee from your refund.

Exchange Policy

We offer exchanges for the following reasons:

Wrong size
Wrong color (subject to availability)
Manufacturing defects

Exchange Process:

Exchanges must be initiated within 7 days of delivery
Item must be in original condition with all tags attached
Customer is responsible for shipping costs for exchanges unless the error was on our part
If the desired exchange item is not available, we will issue store credit or a refund

Return Process

Follow these simple steps to return an item:

Contact Us

Reach out to us via WhatsApp or call within 7 days of delivery to initiate your return.

Get Approval

We will provide you with a Return Authorization Number and instructions.

Pack & Ship

Pack the item securely with all tags attached and ship it to our address.

Receive Refund

Once we receive and inspect the item, we will process your refund within 5-7 business days.

Shipping for Returns

Return shipping costs and responsibilities:

Return Reason	Shipping Cost	Responsibility
Wrong item received	Free	Reddy Collection
Damaged/Defective item	Free	Reddy Collection
Size/Color exchange	Customer pays return shipping	Customer
Change of mind	Customer pays return shipping	Customer

Shipping Address for Returns:
Reddy Collection Returns Department
[Your Return Address Here]
Hyderabad, Telangana, India

Refunds

Our refund process and timelines:

Refunds are processed to the original payment method
Processing time: 5-7 business days after we receive the returned item
Bank transfer refunds may take additional 2-3 business days to reflect in your account
Original shipping charges are non-refundable (except in cases of our error)
For cash on delivery orders, refunds will be issued via bank transfer

Refund Timeline

Total Timeline: 10-14 business days from when we receive your return

Breakdown: 1-2 days for inspection + 5-7 days for processing + 2-5 days for bank processing

Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 24 hours of delivery
Send clear photos of the damage/defect via WhatsApp
Do not remove any tags or wash the item
We will arrange a free pickup for the damaged item
You will receive a replacement or full refund, including shipping charges

Note: Minor variations in color due to different screen displays or slight imperfections in handcrafted items are not considered defects.

Frequently Asked Questions

Can I return customized or made-to-order items?

No, customized or made-to-order items cannot be returned as they are specifically created according to your measurements and preferences.

How do I initiate a return?

Contact us directly via WhatsApp (+91 92090 74420) or call us. Provide your order details and reason for return. We will guide you through the process and provide a Return Authorization Number.

What if I receive the wrong item?

Contact us immediately. We will arrange a free pickup for the wrong item and ship the correct item to you at no additional cost. We apologize for any inconvenience caused.

Can I exchange an item for a different size or color?

Yes, you can exchange for a different size or color (subject to availability) within 7 days of delivery. You will be responsible for return shipping costs. The new item will be shipped to you once we receive the returned item.

How long does it take to receive my refund?

Once we receive your return, it takes 5-7 business days to process the refund. The refund will then reflect in your account within 2-5 business days, depending on your bank's processing time.

Need Help With a Return?

+91 92090 74420

Call Us